Preparing your child for a Clearing call in three easy steps

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Lots of people find clearing nerve-wracking 
and a big part of that is the phone call.

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If you aren't sure how the phone call is going to 
go or what universities may ask, this can cause a  

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lot of stress and anxiety for applicants. 
We're here to help. I'm going to explain  

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exactly what we ask for during a clearing 
call at BCU so you can be prepared on the day.  

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Going into the phone call confidently 
means there's one less thing to worry about.  

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A great tip is to have all your documents ready, 
including your results, before you make the call.  

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It'll be less stressful if you've 
done these four things to prepare.

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Know what subject you want to apply for and 
have backups. Once you have a subject you enjoy,  

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look into related courses with different entry 
requirements. Two subjects might lead to similar  

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careers but have different entry requirements, 
for example; Marketing and Digital Marketing.  

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This is a chance to be open-minded and think 
about courses you might not have thought of before.  

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Get the university's clearing information ready 
in advance, this includes hotline numbers, opening  

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times, and links to their websites. You could have 
a few tabs open for this, or put the information  

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in a Word doc or note. A great tip is to save 
the clearing number as a phone contact so it's  

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easier to call on the day. The last thing you 
want is to get mixed up with your uni choices.  

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Find out where you'll get your results, whether 
that's going in or through an online portal.  

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Collect your results and make a note of the 
qualification titles and your subjects. This means  

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for example what type of BTEC it is.

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It's time to make your clearing call and ring

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the hotline. Be in a quiet room with strong signal. 
If you're able to it's important that you make the  

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call, not a guardian or anyone else, but it's fine 
for them to be there for moral support.

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Here's exactly what we'll ask you on 
the Clearing call. To start the phone  

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call just say something like "Hi, I'm looking to 
apply to [course name] through Clearing please."  

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Then we'll ask what's your name, address 
email, and phone number? Do you have your  

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UCAS and Clearing number? You can find these on 
your UCAS Hub if you've applied. What course do  

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you want to apply for? if you're not sure let 
us know the subject you're interested in and  

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we can help. What results did you get in 
your A Levels, BTECs and GCSEs? You need to  

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let us know the subjects that you took and 
the grades. Do you have any questions for us?  

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If you have any questions about accommodation or 
Student Finance, let us know. And that's pretty  

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much it. Some courses like health and teaching 
might need you to come in for an interview  

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at a later date. Clearing can be a stressful 
time, but the person at the end of the phone  

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is there to help you. There's no need to be scared or
worried and there's no more tests. If you take all  

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the steps to prepare, the call will be easy and 
hopefully you will end up with a place at uni.

On results day, emotions may be high and picking up the phone may be scary for your child, find out what's involved in the Clearing call so you can reassure them that there's nothing to be worried about.

Here's what to do when your child is ready to start calling universities:

1. Get ready

Firstly, grab them a drink and settle in for their chat with one of our friendly advisors. Remember, they are here to help your child find their perfect course, so there’s no need to be nervous.

If you’re calling on results day, there may be a queue but don’t worry, you’ll get through!

Top tip: make sure your child is the person giving us a call. We can’t talk about their application with friends, parents or carers, so make sure they're the one doing the talking.

2. The call

During the clearing call, we'll ask a number of things, for example:

  • Personal details (name, address, email, phone number).
  • UCAS number and Clearing number – you should be able to find these on the UCAS Hub account.
  • The name of the course(s) they want to apply for.
  • Their esults – both A-Level/BTEC/T-Level and your GCSEs or equivalents. Make sure to tell us the subject and the name of your qualification (e.g. BTEC Extended Diploma).
  • Any questions they might want to ask us!

If your child is applying directly to us without a UCAS account, then we may have a few more questions but don't worry, the application won't take too long!

Top tip: Make sure to have a pen and paper to note any important details down.

3. Get a place!

Hopefully, your child will be fully prepared and informed ahead of Clearing. When they have their results, give us a call on 0121 331 6777.

If there's anything you or your child aren't sure about, we’re here to help and give any advice and guidance you need.

Good luck!

What's next?

If your child is mad an offer over the phone, they'll receive an email to confirm any next steps they need to take, including sorting out their accommodation and student finance. Remember, your child can always give us a ring again to confirm anything they're unsure of.

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